A central pillar of effective reputation management is the ability to get a consistent flow of positive reviews for your business. At Reputation Sensei™, we help businesses in Atlanta and across the United States to increase the number of reviews on the platforms that drive traffic. Our approach will not only encourage new reviews, it also ensures that your business profits from improved customer sentiment.
What Are Best Ways to Get Positive Reviews?
Reach Out to Customers for Reviews
Being proactive is the best way to get more reviews, as most customers won’t automatically think about leaving feedback. However, it is important to develop a system that goes beyond making a verbal request in person. At Reputation Sensei we have automated much of the process, using text, email, phone calls and review cards at the right time to get effective results.
Make the Process Straightforward
If you add friction to the process of leaving a review, limited numbers of customers will complete the task. Make the process straightforward by explaining what the customer can do, and linking to the appropriate review platform. By managing your reviews in this way you can increase your online presence on the popular platforms.
Provide Multiple Review Platforms
Giving customers options will increase the likelihood that they leave positive feedback. While many people will find it easy to leave a review on your Google My Business profile, others might be active Yelp users and prefer to use that platform. With a simplified approach and showing consideration for their time, customers are likely to leave positive responses.
Train Your Team in Effective Review Generation
Some employees may not grasp the importance of reviews for online visibility and reputation management. Training your team on why you need reviews for your business ensures everyone is committed to the process. Reputation Sensei can deliver high-level team training through the Sensei Academy.
Respond to All Reviews
Responding to all reviews creates a cycle of goodwill – and results in more positive responses. Happy customers recognize that you have taken the time to acknowledge their feedback. Negative responders feel heard by your business, and will often turn bad feedback into a more positive response. To assist you, Reputation Sensei uses automation to track over 140 review sites from a single dashboard.
How Do You Acquire More Reviews for Reputation Marketing Success?
Ultimately, to get more positive reviews you need a system that integrates the above steps. This process includes tools that reach out to customers and performs review management tasks, training that ensures your team is equipped to succeed – and reputation marketing that turns reviews into marketing assets for promotion. These pillars make up the successful approach that Reputation Sensei is built upon.
We Can Help Your Business Get More Reviews
If you need help getting positive reviews for your business, Reputation Sensei can help. Our tools and processes are proven to help get more reviews and improve your online presence. Call us at (770) 263-7455 or book an online review.