How to Develop Your Customers’ Trust | Reputation Sensei

How Important is Trust?

There are so many companies that sell Reputation Management Services but unfortunately, Reputation Management is just not enough anymore. That’s exactly why we have launched Reputation Sensei™ – a state of the art, new, and effective form of marketing that allows businesses the opportunity to build trust with their customers.

I often find myself asking business owners a series of questions in an effort to verify whether or not they are a right fit for our Reputation Sensei™ Platform.

Questions to Determine if We Are the Right Fit

  • Do your current customers TRUST that you are the place they should do business with for the products and services that you provide?
  • How important is it that prospective customers know that they can trust you as THE place to do business with?
  • How would being a TRUSTWORTHY business affect your overall sales and profits?

Businesses spend thousands of dollars a month on marketing, but the first thing most people do after becoming interested is search online! What are they seeing?

I have never seen a business spend money on advertising to communicate, “we are terrible, and you should buy a car from us.” So, does it really matter what you say? Today’s marketing landscape is much different. Of course, you should be marketing yourself as you have in the past, but you must also pay attention to what your customers are saying about their personal experiences with your business. You have to pay attention to your reputation and you must MARKET your REPUTATION with a powerful Reputation Marketing program.

Tips for Providing a Better Customer Experience

If you are you proud of the customer experience that you provide or want to provide a better customer experience you MUST:

  1. Solicit feedback from EVERY customer
  2. Respond to that feedback
  3. Protect yourself from negative reviews
  4. Market the customer experience to prospective buyers through website, SEO, social media, and video
  5. Give your customers an easy way to share their positive experience with their friends and family
  6. Have a system in place to MARKET why customers should come to you instead of your competition

In today’s competitive marketplace, “to stand still is to fall behind” so here is another way to look at the situation. Imagine that you needed to replace the roof on your house and you went to your mailbox and saw two or three advertisements for roofing companies. They would most likely say why they are the “best”. Now, assume that you look online at these companies and without having to dig very far, you see that one of them has 4.5 Google star rating with hundreds of reviews. After reading some of them you realize that these are customer have been through EXACTLY what you are about to go through, and they are happy with their new roof! Who are you going to believe more? The company or its customers?

The answer is obvious. However, that leads to another question. WHY SHOULD YOUR PROSPECTIVE CUSTOMERS BE ANY DIFFERENT?

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    Here’s What Our Customers Have to Say

    Lee Urbanski
    Lee Urbanski
    John's Creek Primary Care
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    We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
    Allen Jernigan
    Allen Jernigan
    Southern Companions
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    My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
    Melissa Sanquiche
    Melissa Sanquiche
    Dermatology Specialists of Atlanta
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    As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
    Dari Payrow
    Dari Payrow
    RS Andrews
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    We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
    Pete Pappelis
    Pete Pappelis
    Eastern Shore Toyota
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    The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
    Monique Hicks
    Monique Hicks
    Vitality Med Spa and Plastic Surgery Center
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    Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
    Rick Williams
    Rick Williams
    Landers McLarty Chevrolet
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    Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
    Scott King
    Scott King
    Jacobs & King
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    These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.

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