How Can I Improve My Business' Online Reputation? | Reputation Sensei

How Can I Improve My Business’ Online Reputation?

Online reputation management for Atlanta businesses.
Image Credit: Constantin Stanciu/

Your business’ online reputation has become one of the central factors determining long-term growth and customer acquisition. Without a reputation marketing solution in place, consumers will gravitate towards competitors with a visible online presence. But how can Atlanta businesses ensure their reputation mirrors the exceptional quality of their service?

How Can Online Reputation Management Help My Business?

Online reputation management builds trust and credibility with consumers, leading to an increased conversion rate and more sales. Platforms like Google then provide greater visibility through improved search placements. In practice, this creates a positive cycle of trust and visibility that increases your reach. Here’s how the Reputation Sensei™ system makes this possible.

Get More Reviews

Much of your online reputation is determined by reviews. In fact, 82% of consumers read reviews for local businesses, while 48% of people are only concerned with reviews left in the last two weeks. This highlights the need for fresh reviews that show positive sentiment for your brand. Reputation Sensei uses tools and direct contact with customers to increase review numbers on the platforms that matter.

Respond Quickly to Feedback

Customers have become used to fast responses on social media and live chat services. If an individual leaves feedback on a review platform, you will usually have a short period to engage them while your brand is fresh in their mind. For positive reviews, a response shows that the customer is appreciated. For negative feedback, a quick response can often resolve the issue and sway opinion. Reputation Sensei uses software to track over 140 sites for reviews.

Improve Your Star Rating

Reputation management is crucial for a business as it can quickly change customer perception. A visible example of this is seen with star ratings in Google. Star ratings below four will be detrimental to clicks and subsequent conversions. Conversely, a high rating leads to more clicks – and an improved search position. To improve your star rating, you need to be reaching out to customers for reviews on an ongoing basis.

Leverage Feedback for Promotional Purposes

Reviews can be a valuable promotional tool, but most businesses don’t take full advantage of the opportunity. At Reputation Sensei, we turn feedback and customer stories into digital assets that promote your business on social media and other platforms. Direct feedback from customers is one of the best ways to capture interest and increase your conversion rate.

Train Your Staff in Reputation Management

Your online reputation isn’t something that can be addressed once and then left alone. Improving your online reputation requires ongoing management. Successful businesses have an employee dedicated to getting and responding to reviews, along with other reputation management processes. This is why Reputation Sensei created the Sensei Academy to train employees on every aspect of reputation management.

We Help Businesses Improve Their Online Reputation

Does your business need help growing its online presence? Reputation Sensei works with companies to improve their reputation, get more positive reviews and increase their revenue. Call (770) 263-7455 today or book an online review.

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    Transform Reviews Into Revenue

    Build a positive sentiment for your business online. Harness reviews and transform them into powerful marketing assets.

    Reputation Management

    Prioritize gathering and responding to reviews online.

    Reputation Marketing

    Turn your amazing reviews into powerful marketing assets.

    Social Media

    Grow your brand presence and develop brand advocates online.

    Local SEO

    Build trust and authority on Google and other important directory sites.

    Get a Free Online Presence Report

    What does your online presence say about your business? Are you losing customers each day to the competiton? Learn what Google and consumers are finding online about your business.

    Reputation Sensei Makes It Easy
    Here’s What Our Customers Have to Say

    Lee Urbanski
    Lee Urbanski
    John's Creek Primary Care
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    We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
    Allen Jernigan
    Allen Jernigan
    Southern Companions
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    My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
    Melissa Sanquiche
    Melissa Sanquiche
    Dermatology Specialists of Atlanta
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    As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
    Dari Payrow
    Dari Payrow
    RS Andrews
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    We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
    Pete Pappelis
    Pete Pappelis
    Eastern Shore Toyota
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    The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
    Monique Hicks
    Monique Hicks
    Vitality Med Spa and Plastic Surgery Center
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    Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
    Rick Williams
    Rick Williams
    Landers McLarty Chevrolet
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    Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
    Scott King
    Scott King
    Jacobs & King
    Read More
    These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.

    Businesses Trust Reputation Sensei With Their Online Reputation

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