Reputation Management Grows Revenue & Attracts New Customers | Reputation Sensei

Reputation Management Increases Revenues & Improves the Customer Experience

How much time have you spent considering the reputation of your business? If you’re like most businesses, reputation management is no more than a reactive response to negative feedback. But when reputation management is done correctly, it can be a powerful tool for gaining new customers and retaining customers, which in turn can dramatically increase revenue. At Reputation Sensei™, we have always called it reputation marketing rather than reputation management – and companies around Atlanta and across the United States are reaping rewards from our approach.

Reputation Management for Medical Practices, Auto Dealerships & More - Serving Atlanta, GA

What Is Reputation Management?

Reputation management is the process of monitoring and reacting to customer sentiment across social media, review sites, Google My Business and other platforms. Just as a negative review can hurt a brand and impact sales, positive reviews will boost a brand and improve sales.

As a component of reputation management, Google My Business (GMB) is critical for local businesses. But if you want to gain prominent placement in Google, you’ll need positive online reviews and widely-syndicated business listings. Five-star ratings entice searchers to visit your site, trusting your reputation from the first contact. Reputation Sensei uses training and technology to assist in the process of gaining more GMB reviews.

The Reputation Sensei 4-Step Approach to Reputation Management

It’s quite likely you have many happy customers who are simply not being heard from online. Why is that? It’s usually because the opportunity to offer a review isn’t being prominently placed in front of them. Here’s a brief summary of our proven process that ensures you’ll get more reviews for your business.

  • Training – High-level and personalized coaching built to develop a culture of success
  • Review Generation – Streamlined review collection and management
  • Reputation Management – Access reviews from 140+ sites using a single dashboard
  • Reputation Marketing – Transforming reviews into digital assets for sharing across marketing channels on the internet
Simply put, our solution prioritizes gathering reviews from happy customers and amplifying them online. Our fine-tuned training system teaches your team how to ensure that customers are eager to leave positive reviews. We give you the technology, and we also show you how to maximize results. For customers that want us to manage the review responses, we’ll take care of that too.

Types of Businesses That Reputation Sensei Helps With Reputation Management

First, what business or industry doesn’t need reputation management? Well, the answer is simple – every business will benefit from reputation management; it cannot be overlooked. We have the experience across industries that is necessary to solidify a strategy that will work for your type of business.

Automotive Dealers

Car dealers have a reputation management issue that started decades ago, before the web was even a thing. Today’s car dealerships are not stuck in days of old, and your approach to reputation management shouldn’t be stuck there either. That’s why at Reputation Sensei we’ll train your team how to solicit positive feedback from customers online. We’ll teach your team how to improve the reputation for your automotive dealership and help your customers become  advocates.

Home Services

The home services industry is a tough one to compete in. While many people with some down-time decide they know how to fix a broken pipe or repair an air conditioner, their attempted repair may not be successful. This makes it extremely difficult for consumers to find a qualified business when they need home repairs. At Reputation Sensei we know competition is stiff, and understand how to help home service businesses demonstrate to prospective customers that they are the best choice. We’ll show you how our reputation marketing solution helps home service businesses get reviews while you’re at the jobsite.

Medical Practices

Healthcare is an industry built on reputation. If people don’t trust their doctor, they will always look elsewhere. In truth, Atlanta-area medical practices have countless patients with inspiring experiences, yet only a small portion of patients ever think to post a review about their doctor online. Reputation Sensei changes the way healthcare providers think about the review process. It’s time to tap into the positive sentiment your healthcare services generate.

Local Businesses

For local business, local SEO is a must. Search engines use reviews and accurate NAP (name, address & phone number) data as metrics for determining placement in search. At Reputation Sensei, do not expect the run-of-the-mill local SEO methods of old. Our approach uses a combination of positive reviews, brand recognition, syndicated digital assets and listing management to give local businesses prominent exposure in Google’s local pack.

Multi-Location Brands & Franchises

A multi-location brand and/or franchise’s reputation is the foundation of success. Reputation Marketing ensures customer sentiment becomes a vital tool for promotion for both brands and franchises. One of the keys to building a brand is to have people talking about you. At Reputation Sensei we coach you to elicit positive reviews from customers, while also using text and email outreach to bolster the strategy. Our process ensures brands are constantly generating positive feedback.

Reputation Management Solutions You Can Trust

Unlike other reputation management companies, we preach the importance of getting reviews – and tell you how to accomplish it. At Reputation Sensei, we have built the Sensei Academy to train your team in the importance of generating reviews. No more awkward requests for testimonials from clients. Our proven system makes eliciting feedback a foundation of your business. Reputation Sensei will teach you how to get more reviews in a way your customers will love.

Frequently Asked Reputation Management Questions

Most reputation management involves reacting to negative situations and reviews. In contrast, reputation marketing builds valuable digital assets from positive customer sentiment and promotes it on social media, Google My Business and other platforms.

Reputation Sensei automates many of the manual tasks. We send out text and email alerts, limiting the amount of time you need to spend dealing with reviews. As part of our service, we also offer responding to reviews for a business.

Positive reviews signal to Google and other search engines that your business provides quality products and services. This in turn builds trust and authority with search engines and consumers.

Reputation management is critical for businesses looking to grow revenue and attract new customers. To discuss how Reputation Sensei can help your business, book a review online or call us at (770) 263-7455 today.

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    Transform Reviews Into Revenue

    Build a positive sentiment for your business online. Harness reviews and transform them into powerful marketing assets.

    Reputation Management

    Prioritize gathering and responding to reviews online.

    Reputation Marketing

    Turn your amazing reviews into powerful marketing assets.

    Social Media

    Grow your brand presence and develop brand advocates online.

    Local SEO

    Build trust and authority on Google and other important directory sites.

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    What does your online presence say about your business? Are you losing customers each day to the competiton? Learn what Google and consumers are finding online about your business.

    Reputation Sensei Makes It Easy
    Here’s What Our Customers Have to Say

    Lee Urbanski
    Lee Urbanski
    John's Creek Primary Care
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    We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
    Allen Jernigan
    Allen Jernigan
    Southern Companions
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    My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
    Melissa Sanquiche
    Melissa Sanquiche
    Dermatology Specialists of Atlanta
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    As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
    Dari Payrow
    Dari Payrow
    RS Andrews
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    We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
    Pete Pappelis
    Pete Pappelis
    Eastern Shore Toyota
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    The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
    Monique Hicks
    Monique Hicks
    Vitality Med Spa and Plastic Surgery Center
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    Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
    Rick Williams
    Rick Williams
    Landers McLarty Chevrolet
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    Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
    Scott King
    Scott King
    Jacobs & King
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    These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.

    Businesses Trust Reputation Sensei With Their Online Reputation

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