How to Get More Reviews and Increase Your Influence
Consumers are increasingly turning to online reviews before making buying decisions. If your reputation management solution is not leading to a steady stream of reviews, you risk getting left behind by the competition. At Reputation Sensei™, we work with brands in Atlanta and across the country to get more positive reviews from customers. Our approach turns reviews into marketing assets as part of an ongoing cycle of positive sentiment about your brand.
How to Get More Reviews With Our Automated Process
Your brand needs reviews to build a strong presence in Google and convince consumers to buy from you. However, securing reviews is a time-consuming task. The Reputation Sensei approach involves automating as much of the process as possible. We use emails, text reminders, phone calls and review cards to follow up with clients in a way that gets results. Data collected from countless campaigns ensures messages are received at the optimum time to get a response.
What about the existing reviews left on directories and other platforms? Our technology monitors over 140 review sites, ensuring you never miss an interaction. Real-time responses to reviews help forge strong relationships and resolve the occasional negative feedback. Our reputation marketing system is built on communication and responsiveness, ensuring consumers researching your brand are more likely to leave a review after a purchase.
The Reputation Sensei Review Building Process
Communication is at the heart of effective review generation. At Reputation Sensei, we train your staff on the best processes for securing a high percentage of reviews. The Sensei Academy ensures your team understands the importance of reviews, and how to frame an interaction to ensure a rapid response.
Along with training, we implement technology to streamline the process. Most customers are willing to leave a review, and the method of approach can make all the difference. A clear follow-up with a customer at the right time is a sure way to secure a positive response. And if you want to focus on other areas of your business, we provide a full-service reputation management solution.
Common Questions About Getting Reviews
While this could vary for individual businesses, Google My Business will usually be the focus. Google uses reviews as a key metric for determining local search placement.
Responding quickly to negative reviews allows you to resolve a problem. Bad feedback can often be turned around, and it also makes positive reviews appear more authentic.
A combination of emails, texts, phone calls and review cards will provide a high response rate. Provide multiple channels to leave reviews – and don’t wait too long to make a request after a product purchase.