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Multi-Location Brands Need Reputation Management to Improve the Customer Experience
The foundation of any successful brand is a remarkable reputation. The ability to deliver a consistently positive experience across all locations will build trust and grow revenue. But how do you stay on top of the overall customer sentiment when you have multiple locations or franchises?
The key is to use the Reputation Sensei™ approach to reputation marketing. Our system of training, technology and reputation marketing ensures that Atlanta-area brands maximize customer sentiment. The result – a cycle of new reviews leading to new customers and an ever-growing brand name.
Why Multi-Location Brands Benefit From Reputation Management
Consumers are increasingly turning to online reviews before visiting a business. If you have an exceptional brand reputation, this leads to a steady flow of new customers. But what if you have dissatisfied customers, or a fierce competitor is grabbing all the attention? Reputation Sensei uses a combination of strategic training and cutting-edge technology to give your brand a head start.
The Sensei Academy will teach your team how to get new reviews without pressuring clients. Our technology will then consolidate reviews from over 140 platforms in a single dashboard, allowing you to respond quickly. Positive sentiment can be turned into a valuable marketing tool, while negative opinions can be resolved without echoing throughout the entire business.
Keys to Reputation Management for Brands
- Coordinate reputation management across locations from a user-friendly dashboard.
- Social listening lets you discover feedback and shape marketing content.
- Respond quickly to issues and provide a quality customer experience.
- Overcome negative reviews and change the sentiment around your brand.
- Upgrade team knowledge through training and coaching.
- Provide brands and franchises with an easy process they can follow.
How Reputation Sensei Helps Brands
The process starts with high-level training. Your team will learn how to gain reviews that can form the basis of a new marketing approach. Positive reviews are key to building a multi-location brand, and we can help grow and amplify online customer responses.
Don’t want to deal with reviews yourself? Our reputation management team can take control of the process and ensure your reviews receive a quick and professional response. All of these stages are done using streamlined technology that delivers customer reviews to your personal dashboard.
Frequently Asked Brand Reputation Management Questions
Is responding to reviews important for brands?
No matter the type of business you have, responding to reviews both negative and positive is extremely important. This tells consumers (and Google) that you care about what your customers have to say.
Can you train my team at each franchise location on customer experience?
Yes. The Sensei Academy provides an online learning portal and dedicated trainers to ensure your success.
Brands in Atlanta and across the United States can benefit from reputation management. Reputation Sensei is here to help your brand increase revenues and find more customers. Call us now at (770) 263-7455 or book an online review.
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Transform Reviews Into Revenue
Build a positive sentiment for your business online. Harness reviews and transform them into powerful marketing assets.
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What does your online presence say about your business? Are you losing customers each day
to the competiton? Learn what Google and consumers are finding online about your business.
Reputation Sensei Makes It Easy
Here’s What Our Customers Have to Say
John's Creek Primary Care Read More
We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
Southern Companions Read More
My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
Dermatology Specialists of Atlanta Read More
As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
RS Andrews Read More
We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
Eastern Shore Toyota Read More
The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
Vitality Med Spa and Plastic Surgery Center Read More
Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
Landers McLarty Chevrolet Read More
Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
Jacobs & King Read More
These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.
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Businesses Trust Reputation Sensei With Their Online Reputation
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