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Multi-Location Brands Need Reputation Management to Improve the Customer Experience
The foundation of any successful brand is a remarkable reputation. The ability to deliver a consistently positive experience across all locations will build trust and grow revenue. But how do you stay on top of the overall customer sentiment when you have multiple locations or franchises?
The key is to use the Reputation Sensei™ approach to reputation marketing. Our system of training, technology and reputation marketing ensures that Atlanta-area brands maximize customer sentiment. The result – a cycle of new reviews leading to new customers and an ever-growing brand name.
Why Multi-Location Brands Benefit From Reputation Management
Consumers are increasingly turning to online reviews before visiting a business. If you have an exceptional brand reputation, this leads to a steady flow of new customers. But what if you have dissatisfied customers, or a fierce competitor is grabbing all the attention? Reputation Sensei uses a combination of strategic training and cutting-edge technology to give your brand a head start.
The Sensei Academy will teach your team how to get new reviews without pressuring clients. Our technology will then consolidate reviews from over 140 platforms in a single dashboard, allowing you to respond quickly. Positive sentiment can be turned into a valuable marketing tool, while negative opinions can be resolved without echoing throughout the entire business.
Keys to Reputation Management for Brands
- Coordinate reputation management across locations from a user-friendly dashboard.
- Social listening lets you discover feedback and shape marketing content.
- Respond quickly to issues and provide a quality customer experience.
Overcome negative reviews and change the sentiment around your brand.
- Upgrade team knowledge through training and coaching.
- Provide brands and franchises with an easy process they can follow.
How Reputation Sensei Helps Brands
The process starts with high-level training. Your team will learn how to gain reviews that can form the basis of a new marketing approach. Positive reviews are key to building a multi-location brand, and we can help grow and amplify online customer responses.
Don’t want to deal with reviews yourself? Our reputation management team can take control of the process and ensure your reviews receive a quick and professional response. All of these stages are done using streamlined technology that delivers customer reviews to your personal dashboard.
Frequently Asked Brand Reputation Management Questions
No matter the type of business you have, responding to reviews both negative and positive is extremely important. This tells consumers (and Google) that you care about what your customers have to say.
Yes. The Sensei Academy provides an online learning portal and dedicated trainers to ensure your success.