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Review Management Helps Improve Your Brand Reputation
Review management is a key aspect of an effective reputation management system. At Reputation Sensei™, we make it easy for your business to collect and manage reviews using automation. Our approach is based on years of experience and close collaboration with some of Atlanta’s best companies. Here is why review management is so important to your business.
Why Is Review Management Important?
Consumers are increasingly making buying decisions based on reviews left on platforms like Google My Business, Facebook, Yelp and others. Therefore, the ability to quickly monitor and respond to reviews will determine how consumers see your brand – and where Google places your site in their search results.
The Reputation Sensei approach to review management involves automating as much of the work as possible. We collect review information from over 140 platforms, adding them to our user-friendly dashboard. Brands can then respond almost immediately, offering a stellar customer experience. Simply log into your dedicated dashboard to monitor, analyze and respond to all reviews and responses as they come in.
A positive experience is enhanced when the customer is directly thanked for their feedback. But what about the occasional negative response? Using the Reputation Sensei system, you can quickly reach out to the customer to resolve any outstanding issues and create a first-rate impression. Consumers, along with Google, then recognize that you are committed to offering exceptional customer service.
How Do You Get Started With Review Management?
There are three key components to effective review management.
- Collect Reviews – Reputation Sensei helps businesses get more reviews using emails, texts, phone calls and review cards. This targeted method is a low-pressure approach that gets results.
- Respond to Reviews – Through your Reputation Sensei dashboard you can see exactly what customers are saying about you. It is useful to have a dedicated employee ready to respond to all feedback.
- Use Reviews as Promotional Assets – Our system lets you distribute reviews to sites like Facebook, Google and your own website. Your reviews become digital assets that promote your brand and increase visibility in the search engines.
Common Questions About Review Management
Do you provide review management training?
Yes. We have created the Sensei Academy to explain all aspects of review management, along with other reputation management techniques. Our clients have access to a video training portal and a dedicated trainer.
Is it possible to perform review management manually?
While it is possible to monitor reviews manually, it would be incredibly time-consuming to track over 140 platforms including social media conversations. Our tool lets you focus on communicating with your customers while your brand is still fresh in their minds.
Take Control of Your Reputation With Review Management
Reviews are central to the success of an online business. At Reputation Sensei, we have automated the important aspects of collecting, managing and promoting reviews on the sites that matter. To find out how we can help your business, call (770) 263-7455 or book an online review.
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Reputation Sensei Makes It Easy
Here’s What Our Customers Have to Say
John's Creek Primary Care Read More
We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
Southern Companions Read More
My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
Dermatology Specialists of Atlanta Read More
As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
RS Andrews Read More
We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
Eastern Shore Toyota Read More
The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
Vitality Med Spa and Plastic Surgery Center Read More
Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
Landers McLarty Chevrolet Read More
Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
Jacobs & King Read More
These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.
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Businesses Trust Reputation Sensei With Their Online Reputation
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