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Review Management Helps Improve Your Brand Reputation
Review management is a key aspect of an effective reputation management system. At Reputation Sensei™, we make it easy for your business to collect and manage reviews using automation. Our approach is based on years of experience and close collaboration with some of Atlanta’s best companies. Here is why review management is so important to your business.
Why Is Review Management Important?
Consumers are increasingly making buying decisions based on reviews left on platforms like Google My Business, Facebook, Yelp and others. Therefore, the ability to quickly monitor and respond to reviews will determine how consumers see your brand – and where Google places your site in their search results.
The Reputation Sensei approach to review management involves automating as much of the work as possible. We collect review information from over 140 platforms, adding them to our user-friendly dashboard. Brands can then respond almost immediately, offering a stellar customer experience. Simply log into your dedicated dashboard to monitor, analyze and respond to all reviews and responses as they come in.
A positive experience is enhanced when the customer is directly thanked for their feedback. But what about the occasional negative response? Using the Reputation Sensei system, you can quickly reach out to the customer to resolve any outstanding issues and create a first-rate impression. Consumers, along with Google, then recognize that you are committed to offering exceptional customer service.
How Do You Get Started With Review Management?
There are three key components to effective review management.
- Collect Reviews – Reputation Sensei helps businesses get more reviews using emails, texts, phone calls and review cards. This targeted method is a low-pressure approach that gets results.
- Respond to Reviews – Through your Reputation Sensei dashboard you can see exactly what customers are saying about you. It is useful to have a dedicated employee ready to respond to all feedback.
- Use Reviews as Promotional Assets – Our system lets you distribute reviews to sites like Facebook, Google and your own website. Your reviews become digital assets that promote your brand and increase visibility in the search engines.
Common Questions About Review Management
Yes. We have created the Sensei Academy to explain all aspects of review management, along with other reputation management techniques. Our clients have access to a video training portal and a dedicated trainer.
While it is possible to monitor reviews manually, it would be incredibly time-consuming to track over 140 platforms including social media conversations. Our tool lets you focus on communicating with your customers while your brand is still fresh in their minds.
Take Control of Your Reputation With Review Management
Reviews are central to the success of an online business. At Reputation Sensei, we have automated the important aspects of collecting, managing and promoting reviews on the sites that matter. To find out how we can help your business, call (770) 263-7455 or book an online review.
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