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Reputation Marketing Is Helping Businesses Increase Revenue Up to 60%
Reputation marketing combines reputation management with brand marketing to create positive stories about your business that are worthy of sharing online.
For those of you new to reputation marketing, it’s the key to growing your business’ online reputation. Managing both positive and negative reviews, digital marketing, local SEO and reputation management all work together to expand your customer base and increase your revenue.
Telling Your Business’ Story Is at the Very Core of Reputation Marketing
Getting Started With Reputation Marketing
To get started with reputation marketing at Reputation Sensei™, we’ll work closely with you to understand your current processes and identify gaps in your reputation management practices.
Reputation Sensei offers a wide range of reputation marketing services to help your team and your business get – and manage – your company’s online reviews.
Reputation Sensei Coaching & Training
Creating an exceptional customer experience begins with training your team. At Reputation Sensei, we offer training and coaching services through our Sensei Academy. Your team can learn how to create a culture that your customers will love through webinars, best practices emails, coaching calls and video training. We customize our coaching and training services to meet your business’ needs.
Ongoing Reputation Management
Customer experience training is only the first component to a successful reputation marketing strategy. You’ll need a dedicated team member to monitor your reputation online through our review dashboard.
It’s important to ensure that the reviews your business receives are answered quickly. Consumers expect a response within 20 minutes of posting a tweet. Imagine what they expect on a review placed on a site like Google. Whether the review is positive or negative, a response is absolutely necessary. In fact, responding correctly to a negative review can sometimes change it into a positive review – and add another loyal customer to your customer base. And if you’re seeking a done-for-you solution, we can handle that too.
Reputation Sensei offers complete training on how to implement an ongoing management strategy.
Reputation Marketing Is a Process
Just like review management, reputation marketing is a process that takes time and effort. Reputation marketing builds trust by leveraging the positive reviews from current customers to attract new customers. Reviews matter, and your business star rating matters too. The better your business’ star rating, the more revenue your business will make.
Our reputation marketing process focuses on:
- Improving conversion rates on your website
- Using social media marketing to expand your brand and build trust
- Creating stories from your online reviews to use on Google My Business and other digital channels
- Increasing your business star rating, which in turn increases your revenue
At Reputation Sensei we know exactly what it takes to build brands. In fact, our clients see an increase in new customers and revenues of up to 60%. And to demonstrate this, we’ll let our clients speak to you through video testimonials and case studies.
Common Questions About Reputation Marketing
Yes. Responding to both negative and positive reviews is crucial to managing a business’ online reputation.
Customers will write reviews for your business when you provide an exceptional customer experience – and then make it easy for them to give their review.