Frequently Asked Online Presence Questions | Reputation Sensei

Frequently Asked Online Presence Questions

We know that managing a business’ online presence can be difficult – especially when it comes to monitoring and responding to reviews. At Reputation Sensei™ we know exactly what it takes.

We’ve gathered the most common questions that customers ask to help you better understand how to improve your business’ reputation online.

Reputation Management

Reputation management is the process of monitoring reviews online and engaging with customers across review sites and social media to create a positive customer experience.

We use defined processes and software to gather online reviews into a single platform, making it simple for you to monitor and respond easily. If you wish, our team can also respond to these reviews on behalf of your business.

The Sensei Academy will train your team on how to get customer reviews with a system that your customers will love. That means no more awkward requests for feedback!

Our reputation management specialists will help you gain a prominent location on Google through gathering positive reviews.

Reputation Sensei will give your team the tools and training they need to turn your online reputation around. With patience and a little work, your reputation can turn from negative to positive.

Reputation Marketing

Reputation marketing transforms positive customer experiences into marketing assets to tell a story online that will attract new customers – and dramatically increase a business’ revenue.

All types of businesses can benefit from reputation marketing. Some examples include local businesses, multi-location franchises, automotive dealerships and more.

Reputation Sensei uses a four-step process to help increase your business’ online reputation. This process includes training, review generation, reputation management and reputation marketing.

Social Media

At Reputation Sensei, we will determine the platforms where your target audience is to be found and focus your business’ efforts there.

Posting content on a strict schedule is the way to attract followers to your business. Reputation Sensei will ensure a steady flow of content is posted regularly on your social media platforms.

Social media performance goals are tailored to your unique business. They are usually based on customer engagement, website referrals, growth of your target audience and other metrics.

Local SEO

If you want to attract local customers, then yes. Google can direct a search based on a person’s location, and through local SEO, Reputation Sensei can help you get a prominent position on their search results.

Local SEO is composed of multiple elements. These include the searcher’s location, an optimized Google My Business listing, consistent listing information for your business across all sites – and a consistent stream of positive customer reviews.

Even if your business is being found in searches, that doesn’t mean it is being found by the right people. Local SEO will help optimize your website to be found by your target audience.

Yes. In addition to utilizing keywords and phrases to place in search for specific queries, local SEO optimizes for location-based searches.

Get Help Improving Your Business’ Online Presence

Have a question about reputation marketing we didn’t answer? That’s OK too. Give us a call at (770) 263-7455 or request an online review. We’ll be happy to guide you through the plan for building an online presence you’ll be proud of.

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    Transform Reviews Into Revenue

    Build a positive sentiment for your business online. Harness reviews and transform them into powerful marketing assets.

    Reputation Management

    Prioritize gathering and responding to reviews online.

    Reputation Marketing

    Turn your amazing reviews into powerful marketing assets.

    Social Media

    Grow your brand presence and develop brand advocates online.

    Local SEO

    Build trust and authority on Google and other important directory sites.

    Get a Free Online Presence Report

    What does your online presence say about your business? Are you losing customers each day to the competiton? Learn what Google and consumers are finding online about your business.

    Reputation Sensei Makes It Easy
    Here’s What Our Customers Have to Say

    Lee Urbanski
    Lee Urbanski
    John's Creek Primary Care
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    We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
    Allen Jernigan
    Allen Jernigan
    Southern Companions
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    My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
    Melissa Sanquiche
    Melissa Sanquiche
    Dermatology Specialists of Atlanta
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    As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
    Dari Payrow
    Dari Payrow
    RS Andrews
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    We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
    Pete Pappelis
    Pete Pappelis
    Eastern Shore Toyota
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    The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
    Monique Hicks
    Monique Hicks
    Vitality Med Spa and Plastic Surgery Center
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    Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
    Rick Williams
    Rick Williams
    Landers McLarty Chevrolet
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    Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
    Scott King
    Scott King
    Jacobs & King
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    These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.
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