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Frequently Asked Online Presence Questions
We know that managing a business’ online presence can be difficult – especially when it comes to monitoring and responding to reviews. At Reputation Sensei™ we know exactly what it takes.
We’ve gathered the most common questions that customers ask to help you better understand how to improve your business’ reputation online.
Reputation Management
What is reputation management?
Reputation management is the process of monitoring reviews online and engaging with customers across review sites and social media to create a positive customer experience.
How does Reputation Sensei help my business manage our online reputation?
We use defined processes and software to gather online reviews into a single platform, making it simple for you to monitor and respond easily. If you wish, our team can also respond to these reviews on behalf of your business.
How do I get more positive reviews for my business?
The Sensei Academy will train your team on how to get customer reviews with a system that your customers will love. That means no more awkward requests for feedback!
Can reputation management help my local business?
Our reputation management specialists will help you gain a prominent location on Google through gathering positive reviews.
What if a business already has a damaged online reputation?
Reputation Sensei will give your team the tools and training they need to turn your online reputation around. With patience and a little work, your reputation can turn from negative to positive.
Reputation Marketing
What is reputation marketing?
Reputation marketing transforms positive customer experiences into marketing assets to tell a story online that will attract new customers – and dramatically increase a business’ revenue.
What type of businesses benefit from reputation marketing?
All types of businesses can benefit from reputation marketing. Some examples include local businesses, multi-location franchises, automotive dealerships and more.
How does reputation marketing work?
Reputation Sensei uses a four-step process to help increase your business’ online reputation. This process includes training, review generation, reputation management and reputation marketing.
Social Media
Do I have to market on all social media platforms?
At Reputation Sensei, we will determine the platforms where your target audience is to be found and focus your business’ efforts there.
How often should my business post content on social media?
Posting content on a strict schedule is the way to attract followers to your business. Reputation Sensei will ensure a steady flow of content is posted regularly on your social media platforms.
Is there a way to measure my social media performance?
Social media performance goals are tailored to your unique business. They are usually based on customer engagement, website referrals, growth of your target audience and other metrics.
Local SEO
Is local SEO important for my business?
If you want to attract local customers, then yes. Google can direct a search based on a person’s location, and through local SEO, Reputation Sensei can help you get a prominent position on their search results.
How does someone optimize for local searches?
Local SEO is composed of multiple elements. These include the searcher’s location, an optimized Google My Business listing, consistent listing information for your business across all sites – and a consistent stream of positive customer reviews.
Why do I need local SEO optimization if my business is already being found in searches?
Even if your business is being found in searches, that doesn’t mean it is being found by the right people. Local SEO will help optimize your website to be found by your target audience.
Do I still need local SEO if my business already uses traditional SEO?
Yes. In addition to utilizing keywords and phrases to place in search for specific queries, local SEO optimizes for location-based searches.
Get Help Improving Your Business’ Online Presence
Have a question about reputation marketing we didn’t answer? That’s OK too. Give us a call at (770) 263-7455 or request an online review. We’ll be happy to guide you through the plan for building an online presence you’ll be proud of.
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Transform Reviews Into Revenue
Build a positive sentiment for your business online. Harness reviews and transform them into powerful marketing assets.
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What does your online presence say about your business? Are you losing customers each day
to the competiton? Learn what Google and consumers are finding online about your business.
Reputation Sensei Makes It Easy
Here’s What Our Customers Have to Say
John's Creek Primary Care Read More
We have been using Reputation Sensei for the past few years and we are very pleased with the results. We have increased our new patient counts over 44% which has increased our revenues quite significantly.
Southern Companions Read More
My company, Southern Companions, started using Reputation Sensei a year ago. Our number of online reviews has skyrocketed since we started using Reputation Sensei.
Dermatology Specialists of Atlanta Read More
As a result of Reputation Sensei our new patient counts has gone up tremendously and our revenue is up 60%.
RS Andrews Read More
We have seen a tremendous improvement on the review collection process as well as providing surveys for our customers to collect instant feedback, which is critical for us to make changes in real time
Eastern Shore Toyota Read More
The constant feedback from Reputation Sensei is an invaluable tool at our stores. This allows us to focus on our internal culture which is key.
Vitality Med Spa and Plastic Surgery Center Read More
Reputation Sensei has changed my company in miraculous ways. We get so many reviews and have a ton of new clients due to their platform. Love them!! Plus, it's so affordable!!
Landers McLarty Chevrolet Read More
Since partnering with Reputation Sensei, our new car sales are up 26% and service revenue is up 5%. This is a direct result of our reviews and reputation.
Jacobs & King Read More
These guys brought us into the 21st Century. We are getting calls that we never expected to get before from people who had forgotten about us.
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Businesses Trust Reputation Sensei With Their Online Reputation
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