Potential customers judge businesses of all kinds based on what they see online. Any business looking to add customers needs to view ratings and reviews as a critical part of their growth strategy.

Our average client sees a 25% increase in new customers within a year of launching Reputation Sensei. Remember that a bad rating, old reviews, or lack of relative reviews may be wasting the dollars you’re investing in digital and traditional adverting.

We use an integrated approach to collecting reviews. We’ll deploy sign, text messages, emails, etc. to ask customers for their feedback. Critically, your team will receive role-based training on how and when to ask customers directly for their feedback.

A bad review still affords you the opportunity to engage an unsatisfied customer and potentially address their concerns. The real damage to your reputation can come from the dissatisfied customer who never leaves a review but shares negative feelings about your business to their family and friends. An aggressive review collection process can help stop this silent killer of your business.

A recent Bright Local study concluded that 86% of consumers read reviews for local businesses (including 95% of people aged 18-34). If you’re not focused on your reputation, you’re not focused on your business.