HOW CYCLE MANAGEMENT WORKS

Turn Customer
Experiences into
Amplified Trust.

Reputation Sensei helps you benchmark what your customers are experiencing and take action on what can be improved because happy customers send more shoppers to your dealership.
Explore the Process

D.I.C.A. at a Glance

Four stages.
A clear output from each one.

Reputation Sensei connects customer insight, experience improvement,
story capture, and activation in one repeatable dealership process.

Select a stage to see how it works and what it produces.

D. I. C. A

01

Diagnose

See where trust is strong, exposed, or being lost.

Output

Prioritized trust gaps

Stage One

Know what needs
attention first.

The Trust Cycle Score reveals where your dealership earns confidence, where it loses it, and which trust gap deserves attention first.
  • Review the five dimensions shaping dealership trust.
  • Separate healthy signals from exposed areas.
  • Turn broad concerns into a prioritized starting point.
02

Improve

Use feedback to resolve concerns and strengthen execution.

Output

Resolved issues and insight

Stage TWO

Act while the experience
can still change.

Collect feedback, recover concerns, and strengthen the behaviors shaping the customer experience while the interaction is still current.
  • Surface friction before it becomes public.
  • Route the concern to the right person.
  • Carry what was learned into the next experience.
03

Capture

Invite customers to share authentic stories in multiple formats.

Output

Reusable customer proof

Stage THREE

Turn a fresh experience
into credible proof.

Invite customers to share authentic video, photo, written, and review content while the experience is still fresh.
  • Keep the customer’s voice at the center.
  • Capture the story in the format that fits.
  • Confirm approval before activation.
04

Activate

Put approved customer proof into the places buyers decide.

Output

Confidence at decision time

Stage FOUR

Help one story reach
more buyers.

Put approved customer proof into profiles, buyer follow-up, websites, social media, and other approved dealership channels.
  • Start from one approved source.
  • Adapt the story to each buyer touchpoint.
  • Build confidence before the next conversation.
D

Diagnose

The Diagnosis Starts With Your Score

Start with your
Trust Cycle Score.

Your Trust Cycle Score shows how the dealership performs across five dimensions that influence how customers choose, experience, and recommend your store.

Diagnose uses that view, alongside available dealership signals, to identify where trust is strong, where it is exposed, and what should be addressed first.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Diagnostic foundation
Trust Cycle Score
I

Improve

Turn Signals Into Action

Use customer feedback to strengthen the next experience.

Once you know where problems are happening, your team can act. Reputation Sensei helps dealerships route important feedback to the right people so they can address concerns quickly.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Supported by
CXGuard™
C

Capture

Preserve the Customer Voice

Capture credible proof while the experience is still fresh.

Strong customer experiences often disappear as soon as the
customer leaves. Capture gives satisfied customers a clear,
permission-aware way to share the moment in a format that fits their story.

  • Video testimonials
  • Internal Survey feedback
  • Written testimonials
(Google Reviews, Yelp, Carfax, DealerRater etc.)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Supported by
Sensei StoryCapture™
A

Activate

Put Proof to Work

Put your best customer stories where shoppers can see them.

Customer proof becomes more useful when it appears where buyers research, compare, and decide. Activate connects approved stories with dealership-owned, social, advertising, follow-up, and discovery touchpoints.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Connected solutions
Sensei StoryCapture™ and Sensei AI Trust Amplifier™

Measure. Learn. Improve.

Activation is not the finish line.

Customer response and campaign performance inform the next improvement cycle. The process returns to diagnosis so the dealership can see what changed, what remains exposed, and where to focus next.
  • 01 What improved?
  • 02 Where is trust still exposed?
  • 03 What should the dealership address next?

Start With Your Trust CYCLE SCORE

Find out what to improve first.

Run your Trust Cycle Score to see where trust is strong, where it is exposed, and where your dealership can focus next.
Run Your Trust Cycle Score
We run it for you and send it back. No obligation, no sales call unless you want one.
Call 470.485.7111
Run Your Trust Cycle Score